Digital Service Designer

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction

Join our expanding team and be part of our investment in the future.

We’re recruiting a Digital Service Designer to join our Digital Services team at Milton Keynes City Council. 

The Digital Services team designs, develops, supports and maintains a variety of bespoke digital applications and processes for colleagues and residents across Milton Keynes.

We focus on streamlining existing processes so that interacting with the Council is simpler for residents and easier for colleagues to manage inbound demand.

This role plays a key part in helping us deliver digital solutions that support over 200 Council services and contributes to making our city a better place to live.

You’ll work closely with colleagues across the Council and within Digital Services to understand business needs and turn them into clear, practical digital solutions. 

This is a rewarding role suited to someone with solid experience in business analysis who enjoys improving services through technology.

This role may be suitable for home working, following an assessment. Home‑based roles require a minimum of one day per week working from the office or site.

We’re recruiting into a number of ICT roles into our expanding team at Milton Keynes City Council. This is an opportunity to join our team, where your skills can make a real and lasting impact on the Council and the services we deliver.

Our teams keep critical systems running, protect data and design the digital tools our colleagues rely on every day.

We’re looking for talented professionals across a range of technical areas, including infrastructure, cyber security, identity and access, endpoint engineering and digital service design.

Want to view more about the team and other roles available?

Head to our dedicated page to explore the roles

Shape the future of digital services at MKCC

Want to discuss a role with a member of the team?

Contact Jonathan Aquilina via Jonathan.Aquilina@milton-keynes.gov.uk

Interviews Dates will be on 28th and 29th July 2026

Role Responsibilities

• Work with our colleagues and customers to investigate, understand and document their digital business needs, problems and situations and recommend the best way forward to support their ultimate goal.
• Ensure that business digital requirements are defined and addressed, and relevant technical solutions are identified and evaluated in line with local technical constraints, strategy and standards.
• Investigate the 'as is’ and ‘to be’ processes to examine possible solutions and identify areas for change including typical business scenarios, their triggers, goals and alternative process flows.
• Produce technical designs and specifications in line with financial feasibility considerations, prototyping, test specifications and user acceptance testing, business implementation planning and associated user training, adhering to GDS and agile design principles and methodologies.
• Work closely with our Software Developers on technical projects. This comprises a hybrid role; being customer-facing, able to develop solutions, and have technical conversations with our Software Developers.
• Develop solutions using the corporate low-code CRM platform, and Microsoft Power Platform as part of the potential solution matrix; and be willing to explore alternatives where the requirement arises.

Ideal Candidate

• Educated to degree level or equivalent qualification or relevant equivalent experience.
• Knowledge of the Digital perspective in designing and delivery of digital/technical solutions for business issues.
• Experience in prototyping, prototyping in code and effectively working with developers to provide a comprehensive solution (desirable)
• Requirements analysis and solution specification.
• Evidence of knowledge and experience of development methods and development languages.
• Proven experience in the undertaking of technical change.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.